ScreenSavers NI – Terms and Conditions

Last Updated: February 9, 2026

1. General Information

This website, www.screensaversni.co.uk, is operated by ScreenSavers NI, a mobile device repair business based in Northern Ireland.

By using our website, booking a repair, or purchasing a product, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

Business Details:
ScreenSavers NI
5 Hampden Grove
Newtownards
BT23 4RS
United Kingdom
Email: screensaversni@gmail.com
Phone: 07516 051972

2. Services Offered

We provide repair services for:

Mobile phones

Tablets

Laptops

Game consoles

Services may include:

Screen replacements

Battery replacements

Charging port repairs

Diagnostics

Micro-soldering and board-level repairs

We may also sell accessories and refurbished devices.
All services and products are subject to availability.

3. Booking & Payments

Bookings may be made online, in person, or by phone.

Full payment must be made before any repair is carried out, in accordance with our company policy, unless otherwise agreed in writing.

For mail-in repairs, payment must be received before the device is returned.

We accept cash, card, and selected online payment methods.

4. Consumer Rights (UK Law)

Under the Consumer Rights Act 2015, customers are entitled to the following:

Services

Repairs must be carried out with reasonable care and skill.

If a repair is not completed to a satisfactory standard, you are entitled to:

A repeat repair, or

A price reduction where appropriate.

Goods (Accessories or Devices)

If you purchase goods from us, they must be:

Of satisfactory quality

Fit for purpose

As described

If a fault appears within 30 days, you may be entitled to a full refund.
After 30 days, we may offer a repair or replacement in line with UK consumer law.

5. Distance Selling & Cancellation Rights

Under the Consumer Contracts Regulations 2013, customers who purchase goods online, by phone, or by mail have the right to cancel within 14 days of receiving the item.

Exceptions

This right does not apply to:

Completed repair services

Services started with your consent during the cancellation period

Custom-ordered parts or special-order items

If you request a repair to begin within the 14-day cancellation period, you acknowledge that your cancellation rights may be lost once the repair is completed.

6. Repairs & Warranty.

We use high-quality replacement parts.

Same-day service is offered where possible but is not guaranteed.

Most repairs include a lifetime warranty covering part defects only.
Full details are outlined in our Warranty Policy.

7. Data & Liability

We are not responsible for data loss.

Customers must back up devices before repair.

We are not liable for:

Pre-existing faults

Hidden internal damage

Issues unrelated to our repair

While we handle all devices with care, we are not liable for unforeseeable faults that occur during the repair process.

8. Returns & Refunds

Repairs

No refunds are given on completed repairs unless:

We cannot resolve the issue, and

No suitable solution is available.

Goods (Accessories/Devices)

Items may be returned within 14 days of delivery.

Items must be unused and in original condition.

Return address:
ScreenSavers NI
5 Hampden Grove
Newtownards
BT23 4RS

9. Shipping

Mail-in repairs are returned via Royal Mail Special Delivery.

Devices are usually shipped within 24 hours of repair completion (excluding weekends and bank holidays).

10. Privacy

We collect personal data only for booking, communication, and service purposes.
Please refer to our Privacy Policy for full details.

11. Changes to Terms

We may update these Terms at any time.
Changes will be posted on this page with the updated date.

12. Contact

ScreenSavers NI
5 Hampden Grove
Newtownards
BT23 4RS
Email: screensaversni@gmail.com
Phone: 07516 051972